General Terms and Conditions
You are requested to carefully read this document which describes the general sales conditions of the Oogachtend webshop operated by Hybrik BVBA. These general terms and conditions apply to your use of Het Besloten Land webshop and to your purchases from Het Besloten Land Webshop.
These general terms and conditions are binding between you and Hybrik BVBA, registered at Parijsstraat 16, 3000 Leuven. Registered in the trade register at the chamber of commerce under VAT number 0457 003 226. If you have complaints or questions about these general terms and conditions of Het Besloten Land webshop, you can contact us by phone or by email. The contact details can be found below under Article 1 or via the contact page.
Article 1: The identity of the trader
Hybrik BVBA - trading under the name: Het Besloten Land (www.hbl.be)
Our address: Het Besloten Land - Parijsstraat 16, 3000 Leuven
Phone number: +32 16 22 58 40
Email: [email protected]
VAT number: BE 0457 003 226
Article 2: Applicability
1. These general terms and conditions apply to all deliveries. Every order implies acceptance of the current conditions.
2. These general terms and conditions apply to every offer made by the trader and to every distance agreement concluded between the trader and the consumer.
3. Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance agreement is concluded that the general terms and conditions can be inspected at the trader's premises and that they will be sent to the consumer free of charge as soon as possible upon request.
4. If the distance agreement is concluded electronically, notwithstanding the previous paragraph and before the distance agreement is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the distance agreement is concluded where the general terms and conditions can be consulted electronically and that they will be sent to the consumer free of charge upon request, either electronically or otherwise.
5. In the event that in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply accordingly, and the consumer may in the event of conflicting general terms and conditions always invoke the applicable provision that is most favorable to them.
Article 3: The product
1. Order conditions: You can only purchase products that are available and in stock in the Het Besloten Land webshop. Products that are out of stock or not yet released can only be reserved and are only considered ordered once they are in stock. Obvious mistakes or errors in availability are not binding on the trader.
2. You may only purchase products intended for personal use or for the recipient(s) you have in mind. Hybrik BVBA reserves the right to refuse an order entirely at its own discretion (e.g. when there is a suspicion that the purchased items are intended for resale through channels not approved by Het Besloten Land).
3. The product range contains a complete and as accurate as possible description of the products and/or services. Products are described in such a way that it is clear to the consumer to enable a proper assessment of the product. Obvious mistakes or errors in the presentation are not binding on the trader.
4. Each product contains such information that it is clear to the consumer what the rights and obligations are associated with the acceptance of the product: the price including taxes, the costs associated with delivery, the manner in which the agreement is concluded and what actions are required for this, whether or not the right of withdrawal applies, the method of payment, delivery or execution of the agreement.
5. The product is deemed to have been accepted as conforming upon delivery.
6. Het Besloten Land makes reasonable efforts to ensure that all information, descriptions and products are accurate at the time this information appears on Het Besloten Land. Although we strive to keep Het Besloten Land as up to date as possible, it is possible that the information shown does not always precisely correspond to the actual situation at the time you place an order.
Article 4: Order procedure
1. When you see products you wish to order they are added to your shopping cart by clicking the shopping cart icon.
2. When you click on your shopping cart you can see an overview of the items you want to order. This overview also offers the possibility to correct any errors you notice or to make changes to the quantity.
3. You then click on the checkout button.
4. After this you must confirm your account details and choose a payment method.
5. After choosing a payment method your order will be sent to us.
6. Het Besloten Land will then send you a confirmation email. However this does not mean that we have accepted your payment.
7. The purchase agreement is concluded at the latest at the moment you receive the goods.
8. We work with our regular carriers DPD and GLS. The expected delivery time for your order is 4 working days.
Article 5: Refusal of order
1. The item is no longer in stock, will no longer be released, or is no longer available from the publisher.
2. The total amount of your order cannot be debited from your account.
3. Your credit card company does not authorise the amount of your placed order.
4. You do not meet the order conditions.
Article 6: The agreement
1. The agreement is concluded at the moment of acceptance by the consumer of the available products and compliance with the stated conditions.
2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the consumer may dissolve the agreement.
3. If the agreement is concluded electronically, the trader will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the trader will observe appropriate security measures for this purpose.
Article 7: Payment conditions upon conclusion of agreement
1. The consumer must pay the amount owed within 14 (fourteen) days after the start of the cooling-off period of the right of withdrawal (see paragraph on returning items).
2. The following payment options are available:
Cash payment or by credit card when collecting in store
Payment by VISA, MasterCard, American Express
3. The prices stated in our quotations are guaranteed at the time of ordering after which they may be subject to changes. Shipping costs are not included in these prices.
4. Payment facilities can only be granted in writing and always by way of exception. Non-compliance with one payment term will result in the immediate enforceability of the outstanding balance without any prior notice of default being necessary.
5. In the event of late payments interest will be charged by operation of law and without any prior notice of default being necessary at a rate of 1% per month from the invoice date. In the event of non-payment and if a reminder by ordinary letter has remained without response for 14 days a fixed penalty will additionally be due amounting to 15% of the outstanding amounts with a minimum of €50 and a maximum of €2000.
6. Hybrik BVBA retains ownership of all goods until the moment of full payment.
7. The consumer has the obligation to immediately notify the trader of any inaccuracies in provided or stated payment details.
8. In the event of a dispute only the competent courts of Flemish Brabant have jurisdiction.
Article 8: Complaints
Complaints or disputes must be reported within 14 (fourteen) days after delivery by registered letter on pain of forfeiture. If the complaint is found to be justified the liability of Hybrik BVBA is limited to the exchange of the goods.
Article 9: General
Hybrik BVBA reserves the right to:
1. Modify Het Besloten Land webshop in whole or in part with or without prior notice or to suspend it temporarily or permanently; and/or
2. Amend these General Terms and Conditions and/or the delivery conditions from time to time. If you do not agree with a particular amendment to the General Terms and Conditions you must immediately cease using Het Besloten Land webshop.
3. In the event that these General Terms and Conditions are amended by Hybrik BVBA the general terms and conditions applicable to your order are those that were in force on the date and time of your order. You always have the right to request the general terms and conditions applicable to you by sending an email to [email protected].
4. In the event that any part of the General Terms and Conditions is declared unlawful or unenforceable by the competent court the relevant provision shall be deemed to no longer form part of these general terms and conditions and the remaining provisions shall remain in full force.
5. Belgian law applies to the purchase agreement between you and Hybrik BVBA .
DELIVERY CONDITIONS Hybrik BVBA
Article 10: Delivery conditions
Delivery times are indicated as estimates only and exceeding them cannot give rise to dissolution of the agreement or to payment of damages. In the case of partial delivery each delivery will be considered as a separate sale.
Article 11: Scope and deliveries to different addresses
At present we can only deliver orders to one address. If you want products delivered to multiple addresses you must place a separate order for each address. We can deliver orders placed via www.hbl.be abroad; shipping costs are charged separately per country together with the shipping costs for the weight of your order.
Article 12: Delivery time
The delivery time averages 4 working days (Monday through Friday) calculated from the date of conclusion of the purchase agreement but may extend to 7 working days. Home delivery abroad and to remote addresses may take a few days longer. If you have not received your order after 2 weeks we recommend contacting us. The contact information can be found on the contact page or under Article 1.
RETURNING ITEMS Hybrik BVBA
Article 13: Consumer's right of withdrawal
1. When purchasing an item the consumer is entitled under European Consumer Law to dissolve the agreement without giving reasons within 14 days. This period begins on the day after delivery of the product.
2. During this period the consumer will handle the packaging carefully and only unpack the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal they will return the product in its original packaging in accordance with the reasonable instructions given by the trader.
3. If an amount has been paid Hybrik BVBA undertakes to refund this amount as soon as possible, but no later than 30 days after delivery, upon return of a product.
Article 14: Cancelling an order
1. When you wish to exercise your right of withdrawal to cancel an order we will refund the purchase amount to you. Shipping costs are at the expense of the consumer.
2. If you do not return your order in the same condition as you received the products we may charge you for the order and/or the shipping costs. Therefore when you cancel an order the product must be in the same condition as when received.
Article 15: Delivery of damaged, defective and/or incorrect products
1. In the event of a damaged and/or defective delivery upon receipt you can have your order exchanged free of charge provided that this is established within 14 days, that the product was delivered in this defective condition and that proof of the shipping cost is provided upon return. In the case of a return shipment for damaged and/or defective products we will reimburse the return shipping costs and deliver a replacement copy free of charge. If the relevant order is out of stock we will refund the amount of this order.
2. In the event of an incorrect delivery upon receipt you can have your order refunded free of charge provided that this is established within 14 days, that the product was incorrectly ordered and that proof of the shipping cost is provided upon return.
Article 16: Return details
Return products by sending them to or delivering them in person to:
Het Besloten Land - Parijsstraat 16, 3000 Leuven
If you wish to return a product please include/bring the following:
- A copy of your order summary
- The order in its original condition
- When shipping: proof of shipping costs
When returning by post please take the following into account:
- It may take 7 (seven) days before we receive your shipment.
- Returns are processed within 5 (five) working days after receipt.
- When returning by post you should take reasonable care to ensure the contents are not damaged in transit.